Version February 2024
This website is published by I-Visa Services Co Ltd, a limited liability company registered with the Companies Registry of Mauritius under Business Registration Number C10097897, with its registered office at Suite 703, Level 7, Richard House, Remi Ollier Street, Port Louis, Mauritius.
Email address: support@eta-uk.com VAT number: 27031036
These General Terms of Service ("GTS") govern all orders placed by the CLIENT (the "CLIENT") for one or more service(s) (the "Service" or "Services") offered on this website (the "Site") by I-Visa Services Co Ltd (the "PROVIDER").
These GTS are available at all times on this website and shall prevail, where applicable, over any other version or conflicting document.
The PROVIDER reserves the right to amend these General Terms of Service at any time. They shall become applicable as soon as they are published online.
CLIENT: any natural or legal person placing an order for a Service on the Site for personal needs, in their own name and on their own behalf.
Order: any action by which the CLIENT places an order on the Site by selecting the requested service (application for a UK ETA) and completing the order process up to payment of the price under the terms set out in Article 5 of these GTS.
UK ETA: an official travel authorization required by the UK authorities to facilitate entry for eligible travelers. This essential application helps speed up entry procedures and enhance border security. By applying for a UK ETA before your trip, you help simplify your border crossing while complying with UK entry requirements. This mandatory document has been designed to make your trip to the United Kingdom smoother, allowing you to fully enjoy the country's rich history, vibrant culture, and beautiful landscapes.
Host: refers to any natural or legal person providing, within the meaning of French Law No. 2004-575 of June 21, 2004, storage of content intended to be made available to the public through online communication services.
Internet: global data exchange network made up of interconnected networks and servers via a worldwide electronic communications network, accessible to any user with suitable computer equipment.
PROVIDER: I-Visa Services Co Ltd, as identified at the top of these terms.
Service: all services provided to users and accessible via this site.
Site: this website, published by the PROVIDER.
User: any person browsing the Site, whether or not they are a CLIENT.
These General Terms of Service define the contractual relationship between the PROVIDER and the users of the website, enabling them to obtain a new UK ETA for their travel to the United Kingdom.
Use of this site implies unconditional acceptance of these General Terms.
Any order of a Service implies the CLIENT's full and complete acceptance of these GTS, to the exclusion of any other provisions.
The CLIENT declares having read these GTS and accepted them by ticking the relevant box during the online ordering process.
If these GTS are amended by the PROVIDER, the applicable terms shall be those in force on the date the CLIENT places the order.
Any CLIENT wishing to use the PROVIDER's online service to request a new UK ETA must:
Complete the identification form by providing, fully and accurately, all required information on the corresponding forms available on the following pages:
Application page: Request a new UK ETA: https://www.united-kingdom-uk.org/en/application
After duly completing the form, the CLIENT must validate it.
A summary page will then be displayed, showing:
All data entered by the CLIENT in the form, so that it can be checked.
The essential characteristics of the requested service ("Order": application for a new UK ETA, PDF guides, etc.), including pricing details pursuant to Article L 221-14 of the French Consumer Code.
The CLIENT must confirm the order by clicking the "I confirm my information" tab.
After order confirmation, the CLIENT will be redirected to a "Payment Information" page, where bank card details can be entered and validated.
Once payment has been made, the PROVIDER will confirm registration of the order by email, summarizing the essential characteristics of the service and the pricing details.
The PROVIDER's service fee is EUR 69.00 incl. VAT.
This price includes:
Any refund request must be submitted via the form available on the contact page by selecting the option "I would like to be refunded", or through the refund form by providing the following information:
If the passport number field is incorrectly completed, the refund request cannot be processed.
If the request has not yet been processed or is currently being processed, the refund will be automatically accepted (provided that the file number corresponds to an existing request and is correctly entered). The PROVIDER undertakes to forward the refund request to the payment partner within 7 days.
However, if the UK ETA has already been processed (i.e., if the service has been fully performed), no refund will be granted.
The CLIENT may not request a refund due to non-receipt of the payment confirmation email or case acceptance email. Certain factors beyond the PROVIDER's control (e.g., spam filters, incorrect email address) may affect message delivery.
If needed, the PROVIDER may provide the CLIENT with a copy of the email sent, as all outgoing messages are archived.
Customer service: support@eta-uk.com
Payment provider: Hipay SAS, Levallois-Perret, France
The price is payable upon ordering.
Payments are made exclusively by bank card through a secure system using the SSL (Secure Socket Layer) protocol, ensuring data encryption and transaction security.
The PROVIDER is contractually bound to the CLIENT only upon receipt of debit authorization from the banking institution.
Processing generally takes between 12 and 72 hours, and in most cases between 1 and 6 hours. If placed on hold, this timeframe may be extended.
Once the request has been processed, the CLIENT will receive the UK ETA in PDF format by email.
Once the UK ETA has been sent, no modification can be made. Any correction will require a new application.
Given the urgent nature of orders entrusted to the PROVIDER and in order to maintain a safety margin to avoid potentially harmful consequences for the CLIENT in case of delay, execution of the requested services begins as soon as payment is validated and the complete file is received, without the parties having to make their commitment subject to a reflection period, and before expiration of the legal withdrawal period, which the CLIENT expressly authorizes and accepts.
Consequently, pursuant to Article L221-28 of the French Consumer Code, the right of withdrawal does not apply:
"The right of withdrawal cannot be exercised for contracts:
1. For the provision of services fully performed before the end of the withdrawal period and whose performance began after the consumer's prior express consent and express waiver of their right of withdrawal;
3. For the supply of goods made to the consumer's specifications or clearly personalized;
13. For the supply of digital content not supplied on a tangible medium, where performance has begun after the consumer's prior express consent and express waiver of their right of withdrawal."
The PROVIDER, as data controller, may process personal data intended to fulfill CLIENT orders and, more generally, for administrative and commercial management purposes.
In accordance with the French Data Protection Act No. 78-17 of January 6, 1978, and the General Data Protection Regulation (GDPR) (EU) 2016/679 of April 27, 2016, the PROVIDER undertakes to ensure that data collection and processing carried out on the Site comply with applicable regulations.
The processing of personal data implemented on the Site is based on the PROVIDER's legitimate interest in carrying it out.
Data collection and retention are limited to information strictly necessary to achieve the intended purposes.
Any natural person who proves their identity may exercise their right to inquire, access, rectify, erase, object to processing of personal data for legitimate reasons, and restrict processing of data concerning them.
Any natural person also has the right to object to the processing of their data for commercial prospecting purposes.
Finally, any person may define general or specific instructions regarding retention, deletion, and communication of their personal data after their death. General instructions concern all personal data relating to the data subject and may be registered with a trusted digital third party certified by the French Data Protection Authority (CNIL). Specific instructions, concerning certain data processing operations identified by those instructions, must be specifically consented to and registered with the data controller.
To exercise these rights, the CLIENT may send a request by email to: support@eta-uk.com or by post to I-Visa Services Co Ltd, Suite 703, Level 7, Richard House, Remi Ollier Street, Port Louis, Mauritius, enclosing a copy of a signed identity document.
The CLIENT is invited to consult the PROVIDER's privacy policy by visiting the privacy page.
The User is informed that when visiting this Site, information may be automatically collected through the use of cookies, which are automatically placed in the User's browser software.
The User accepts that cookies, as described below, may be placed on their device in accordance with this article.
The term cookie covers several technologies used for browsing tracking or behavioral analysis of internet users. These technologies are varied and constantly evolving. They include cookies, tags, pixels, and JavaScript code.
The HTTP cookie, currently the most widely used technology, is a small text file stored by the browser on your computer, tablet, or smartphone, which allows user data to be saved in order to facilitate browsing and enable certain features.
The cookie file allows its issuer to identify the device in which it is stored during the validity period of the cookie concerned. A cookie cannot directly identify a natural person.
During your visit to the Site, different cookies, as described below, may be installed.
The Site uses cookies to distinguish one User from other Users of the Site and thus improve the experience when the User browses the Site, enabling more efficient navigation on web pages.
These cookies are used to:
Cookies issued on the Site allow us to:
Your internet browser settings allow you to be informed of the presence of cookies and, where applicable, to reject them as described at: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser.
However, please note that disabling a cookie may prevent or make difficult navigation on or access to the Site and the services offered.
The PROVIDER makes every effort to ensure proper performance of the services. However, its liability cannot be engaged in cases of force majeure, unforeseeable events, or external causes beyond its control, as defined by applicable law.
The CLIENT is responsible for the information provided when placing an order. In the event of an error in the information required to obtain documents (such as last name, first name, date of birth, etc.), the PROVIDER cannot be held liable for any resulting consequences, including delays or invalidity of applications.
If it is impossible to obtain the requested authorization or visa for any reason, including refusal by competent authorities or an issue with the application, the PROVIDER's liability cannot be engaged. The CLIENT is invited to review and follow instructions issued by competent authorities before any application.
The PROVIDER reserves the right to amend these General Terms and Conditions of Sale at any time. Any amendment shall take effect as soon as it is published on the Site, unless otherwise stated at the time of publication.
The General Terms and Conditions of Sale in force are those accessible at the time the CLIENT validates the order.
These General Terms and Conditions of Sale are governed by French law. In the event of a dispute relating to interpretation or performance hereof, the parties undertake to seek an amicable solution. Failing that, the competent court shall be that of the CLIENT's place of residence, in accordance with jurisdiction rules provided by the French Code of Civil Procedure.
The PROVIDER's liability cannot be engaged in the event of impossibility of performance due to a force majeure event. Force majeure is defined as any unforeseeable, unavoidable, and external event preventing full or partial performance of obligations under these terms.
In the event of force majeure, the PROVIDER will inform the CLIENT as soon as possible and will make every effort to resume performance of services as soon as possible.
These General Terms and Conditions of Sale remain valid until they are amended or replaced. They apply to any order placed after publication, except where the CLIENT has previously accepted a different version.
The CLIENT acknowledges having read these General Terms and Conditions of Sale and accepts them without reservation when validating the order. The order can only be validated after acceptance of these terms.
By validating the order, the CLIENT acknowledges having read, understood, and accepted these terms in their entirety.
The PROVIDER reserves the right to amend, at any time and without prior notice, these General Terms of Service in order to adapt them to legal and regulatory developments, technical developments, and/or more broadly to its information system.
If the General Terms of Service are amended, any authorized person may use the Site only after accepting the new General Terms of Service by ticking the acceptance box provided for this purpose during their next connection attempt.
Any refusal of the amended General Terms of Service will result in inability to access the Site's services.
Orders and invoices are archived by the PROVIDER on a reliable and durable medium so as to guarantee a faithful copy in accordance with Article 1379 of the French Civil Code.
If one or more provisions of these terms are held invalid or declared as such by law, regulation, or a final decision of a competent court, the other provisions shall remain in full force and effect.
The parties then agree to replace the cancelled or invalid clause with a clause that most closely reflects the content of the one initially agreed. In addition, the fact that the PROVIDER does not enforce one of the provisions of these terms for a given period shall not be interpreted as a waiver of its right to enforce it in the future.
These General Terms are governed by French law, both in terms of substance and form.
Any dispute relating to the acceptance, performance, or interpretation of these terms shall fall under the jurisdiction of French courts.
In the event of a dispute and after having contacted the professional's customer service, any CLIENT may contact a consumer mediator FREE OF CHARGE, within a maximum period of one year from the date of the written complaint sent by registered letter with acknowledgment of receipt, to that professional.
The contact details of the mediator the CLIENT may contact are as follows:
https://www.mtv.travel/ at URL https://www.mtv.travel/saisir-le-mediateur/
